Frequently Asked Questions

For more information not immediately found on our official website, try this useful resource page.

Here many of the commonly asked questions get answered.

» How does the online booking system work?
Just visit the online reservations page and follow the simple instructions.

» How do I know if my room is booked?
Moments after booking you’ll receive a confirmation via email.

» What if you don’t have any rooms available?
The online booking system knows the number of rooms available and will not let you book if the hotel is full.

» What’s the best way to get around the city?
Having the 4 star hotel in the centre of Palermo, most major site and monuments are easily accessible on foot. Otherwise, taxis and bus services are available.

» What time is check-out?
Check-out is from the hours of 9:00 am to 10:30 am.

» What’s the best way to arrive at the hotel?
Arriving to the hotel is explained in full by just visiting our location page. Here you can find a map of the hotel and various means of getting there.

» Are pets allowed?
Beloved ones are allowed FREE of charge, just leave a note when booking online

» What’s the policy on children?
All children under 3 years of age are free when using existing beds and rooms. Children under 2 years of age are charged 10 EUR per night for cribs. All others are charged 40 EUR per night per person for extra beds. Maximum of 1 extra bed/crib per room.

» Are smoking rooms available?
No, rooms are non-smoking rooms only.

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